More and more companies are realizing in order to retain existing clients and gain new clients; they need to stand out from the crowd. One way they do this is in their product offerings, however as we know people buy people, so it is therefore vitally important that customer facing staff are fully trained in all aspects of customer service and sales. We want to ensure our clients feel every interaction with us is a valuable one, that we appreciate their custom and that we ensure we meet all their needs in a professional and friendly way, using clear and effective communication to ensure that customer value is maximized and potential business is not lost. If your staff are not trained properly on sales, how much business your company is losing?

Course Outline:

  • Smart Selling Skills – Description and Definition
  • Customer Motivators – Why people buy
  • Preparation
  • Structure
  • Identifying Needs
  • Suggesting. Features Advantages Benefits
  • Checking out
  • Responding. Objections
  • Asking for a commitment
  • Confirming & Completing
  • Cross-selling
  • Motivation

Type of Program: Local Achievement Unit Program (B)

Type of Certification: Achievement

Duration: 24 hours