To communicate effectively with other people, not only we need to be self-aware, but also know the impact of our style on other people. We need to use a range of skills in different situations based on different personalities. This highly practical course helps delegates to understand their strength and develop their own communication style through many group exercises and interactive content. This course is designed to help individuals to communicate assertively and positively to get maximum results. This interactive course focuses on all aspects of communication. The course is full of exercises to give you hands on experience on mastering the art of communication. You will learn about assertiveness, self-awareness, empathy, confidence, body language, questioning styles, emotional intelligence and many related topics.

Course Outline:

  • Creating Positive Relationships
  • Growing Self-Awareness
  • Communication Basics
  • Communication Barriers
  • Asking Questions
  • Listening Skills
  • Body Language
  • Communication Styles
  • Creating a Positive Self-Image
  • Frame of Reference
  • Techniques for the Workplace
  • Assertiveness

Type of Program: Local Achievement Unit Program (B)

Type of Certification: Achievement

Duration: 18 hours