Delighted customers are loyal customers who spend more. These are the results of being able to delight the customer at every customer touch point in our retail stores and environment. Creating brand delighters is the goal of this program by focusing on positive attitudes, attention to store detail and presentation as well as great customer service.

Course Outline:

  • Introduction
  • Build a Customer Service Brand
  • Setting the Challenge
  • Put the Customer at the Heart
  • Final Notes & Wrap ups

Type of Program: Local Achievement Unit Program (B)

Type of Certification: Achievement

Duration: 24 hours