The OCN NI Level 2 Certificate in Retail Knowledge qualifications are designed to develop the knowledge of those who are working or wish to work in the retail sector.

Course Outline:

  • Working in a range of different types of retail outlets
  • Working in a productive and effective manner
  • Working effectively in teams
  • Understanding retail outlet specific knowledge
  • Improving of customer service
  • Working in a safe manner
  • Adhering to relevant legislation

Type of Program: Awarding Body Program ©

Type of certification: Achievement

Duration: 150 hours